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Since the United Kingdom (UK) left the European Union in 2020 (a process commonly referred to as Brexit) on rare occasions your local post office or customs bureau may not be fully familiar with the process of importing our specific type of items into your country.
An agreed system exists for importing British Made goods (of Proven UK origin) into the European Union. This system collates all the export-import information, where items were manufactured, consignment details, harmonized commodity codes, and all such details. Some local officers are still unfamiliar with the process and special agreements. Which may occasionally result in them applying customs duty and/or import taxes and VAT to your consignment.
Any direct costs you may incur for the import of our goods (excluding the few minutes of time required to make payment, etc.) will be paid on your behalf or refunded to the payment method you selected to pay for your consignment. That's all you have to do - it's really simple!
Firstly, there's nothing more for you to do.
Next, we'll either pay the customs/tax bill on your behalf OR if you've already paid the bill then we will refund your costs. The payment will be returned to the payment method you have chosen to originally pay for your items.
After that, we then contact the customs office responsible for applying the charges. We inform them of the problem, and that the associated charges were prepaid using the IOSS (International One-Stop Shop) before the consignment was dispatched.
They will ask us to prove a double payment. We then prove the required fees have been paid (by using the details supplied by you and our pre-paid IOSS payment) to demonstrate that these duties have been paid twice.
Once an agreement is reached, (usually after a few confirmation emails) then a credit will assigned to our IOSS account at the end of month.
This may seem like a lot of trouble for us, but it occurs very infrequently. Part of our company's values is to ensure that you (our client) has a frictionless experience possible when shopping with us.
If you couldn't find an answer you are looking for on this page or simply want something clarifying, then just contact us one of our team will be more than happy to help you.
