We know sometimes things don’t go as planned, and that’s okay! Our return policy is here to give you peace of mind, whether you’ve changed your mind, need a different size, or received an unwanted gift. Here’s everything you need to know:

You can return your item if it meets the following summary of general conditions:

• Timeframe: The item is returned within 28 days of delivery.
• Condition: It’s unused, in pristine condition, and can be resold as new. 
• Packaging: You must be able to return the item packed in its original packaging with all straps, accessories, labels, and documents enclosed neatly.
• Gift Returns: If purchased as a gift, the item must be unused and kept in it's original packing. 
• Holiday Gifts: Items purchased as gifts in December can be returned until 30th January of the following year.
• Customised or Personalised Items: These are subject to specific conditions. Please refer to the section below for further details.

As you may know, no individual or organisation is under any legal obligation to accept returns for customised or personalised items made specifically for you. However, we believe that taking a purely legal stance isn’t the best way to care for our clients—nor is it fair. That’s why we strive to make returns for customised and personalised items as fair and flexible as possible:

• Customised Items; Refers to any item that has had any type of custom work added to the standard specification, making it non-standard.

• Returns are accepted, but you are required to cover postage fees, in both directions, to you and back to us.
• Customised Items include all alterations or customisations that differentiate the way we craft the item from its standard design.

• Personalised Items; Refers to any item that has had any personalisation applied, such as a monogram, a colourway or digital print, etc.

• These can also be returned, but an additional rework fee applies for replacing or covering the personalised leather.
• You are required to cover postage fees, in both directions, the initial personalisation charges, and the rework fee.

Need a different size, colour, or style? We’re happy to help:

• Exchanges follow the same eligibility criteria as Returns.
• For customised items; you'll need to cover postage fees, in both directions.
• For personalised items; you'll need to cover postage fees, the personalisation charges and an additional rework fee.
• As soon as we receive proof of postage for your item being returned, then we’ll start crafting your replacement to minimise delays.

Getting started is easy:

If you’re unsure whether your item qualifies for a return or exchange, don’t worry. Just reach out to us, and we’ll guide you through the process!

We measure our success by your satisfaction — not just with our products, but with every interaction you have with us. That’s why we’ve designed our refund process to be as simple, transparent, and hassle-free as possible. Once we receive your returned item, we’ll process your refund promptly so you can shop with confidence, knowing we’ve got you covered.

Eligibility for Exchanges

To qualify for an exchange, your item must be returned within 28 days of delivery. It must be unused, in pristine condition, and include all original packaging, straps, accessories, and any documentation provided.

Customised and Personalised Items

Customised items—such as bags with volume boosts, added compartments, or other adjustments—can be exchanged. However:

• Return shipping costs will need to be covered by you.
• If the item is personalised (e.g., monogramming or unique designs), a nominal rework fee will apply to replace the personalised section. This process ensures the item can be restored to its original condition.

Refunds or exchanges for customised and personalised items are issued as store credit or gift vouchers equal to the original purchase price, minus any associated costs.

Shipping Costs for Exchanges

If outward postage was included in your original order (e.g., free shipping to the US), a standard shipping charge will apply to cover the cost of sending your replacement item.

To ensure transparency, you can request a detailed cost breakdown for your delivery country by contacting us. Our pricing is standardised, but shipping costs may vary based on location and current rates.

Important Notes