FREQUENTY ASKED QUESTIONS

We pride ourselves on using the highest-quality, ethically sourced leather for our satchels.

We primarily use 100% Genuine Cowhide, a traditional material for satchel making that has been valued for its durability, natural beauty, and ability to develop a unique patina over time.

From time to time, we also offer exclusive top-grain leathers and specialist leathers. Additionally, we can work with materials like English Bridle Leather, and we welcome bespoke requests for specific leathers. If you have a leather from a tannery that meets our requirements (in weight, structure, and size), we’re happy to craft a satchel tailored to your preferences.

Each satchel is meticulously crafted to showcase the natural characteristics of the leather, making every piece truly one of a kind.

Yes, all of our leather satchels are meticulously handcrafted by our skilled craftspeople at The Leather Satchel Co. workshops.

Each piece is cut to order, tailored to your preferred customisations and specifications. It is then stitched using heavyweight threads and finished by hand with traditional skills perfected over decades. This meticulous process ensures a standard of quality that has earned us a reputation for excellence. The attention to detail our small family business puts into every satchel is often regarded as world-class.

This approach embodies our core values, as these satchels are not just products to us—they’re lifelong companions designed to endure and evolve alongside you. Every mark, every scratch, doesn’t just tell any story—it tells your story, making each bag as unique as its owner and a true reflection of their journey through life.

We offer a variety of satchel sizes to suit your needs, whether you’re looking for a compact everyday bag or a larger satchel for work or study.

Our smallest size, the Hipster Satchel, is just 7 inches wide—perfect for carrying your absolute essentials. On the other end of the spectrum, we produce a 16.5-inch Satchel Briefcase, a true portable office, capable of accommodating everything you need for a busy workday.

Each size is carefully crafted to suit specific uses and carry the items our clients often rely on. For instance:

• Festival Satchel: Ideal for light essentials, like phones, wallets, and cosmetics, that you want to keep close at hand.
• 14-inch Classic Satchel:Perfect for tablets or A4 documents, offering a practical balance of space and style.
• 16.5-inch Leather Briefcase:Spacious enough to fit most laptops, along with files, folders, books, notepads, pencil cases, and other daily necessities.

We also offer custom sizes upon request, ensuring your satchel is perfectly tailored to your unique needs. Whatever the size, each bag is designed to combine practicality with timeless style.

Sure, we can! Sometimes, a photo just isn’t enough, right? 

We’ve got you covered! If you need to get your hands on some leather—to see, touch, and even smell it—then you’re in the right place.

We understand you’re not just searching for a color but for 'The One'. This process can’t be rushed—we fully understand—it needs to be done right, and we’re here to help. 

We offer swatches for a small fee, but here’s the good news: the amount you spend is returned to you as a gift voucher. So, as long as you place an order, the swatches won’t cost you anything. This policy helps us ensure that our generous offer is used responsibly, as our swatches are high-quality and can even be repurposed as stylish keyfobs.

We do not use lining in our leather satchels because we believe in showcasing the natural beauty and integrity of our high-quality leather. Unlike some manufacturers who use lining to mask low-grade leather, all our products are crafted from premium, heavy leather that we are proud to show off.

To ensure the reverse side of the leather looks and feels as good as the outer surface, we apply a currying process. This involves treating, buffing, and finishing the underside of the leather to create a smooth, consistent surface. Currying enhances the leather’s durability, prevents fraying and fluffing, and ensures a refined finish that complements the bag’s overall quality.

If you’d like to learn more about currying and its history, feel free to visit The Worshipful Company of Curriers, an organisation dedicated to this traditional craft.

The raw hides used for our satchels undergo a meticulous process to ensure the highest quality. First, they are drum-dyed to a base colour that perfectly complements the top pigment applied to the outer surface of the leather. This step is carried out by the tannery in carefully managed batches of 50 hides at a time to maintain consistency.

After the base dyeing, the top pigment is meticulously applied to the leather’s outer grain, achieving the desired finish. This, too, is performed in 50-hide batches to ensure uniformity in colour and texture.

Finally, the leather undergoes a traditional currying process, during which the rough flesh grain is smoothed, and waxes and resins are applied to the reverse side. This step creates a smooth, durable backing, ensuring the leather meets our exacting standards for both exterior appearance and interior durability.

The difference between a Satchel and a Briefcase Satchel lies in their design, structure, and functionality:

Satchel: The classic satchel has a timeless design, featuring a shoulder strap and a practical front pocket for added storage. It does not include a handle, making it ideal for carrying over the shoulder or across the body. Its design makes it lightweight and versatile, perfect for casual use or as a daily companion for books, laptops, and essentials.

Briefcase Satchel: The Briefcase Satchel is an upgraded variation designed for added structure, durability, and professionalism. It features a reinforced leather panel at the top, which helps the satchel maintain its shape over time. This added structure not only enhances the bag’s durability but also provides better protection for items inside, reducing the risk of bending or twisting.

The Briefcase Satchel includes a comfortable rolled leather handle, designed for easy hand-carrying. This ergonomic grip allows the bag to be carried all day without needing the shoulder strap, making it a popular choice for city workers and professionals.

Additionally, the Briefcase Satchel comes with an automatic upgrade to a fully detachable shoulder strap, offering flexibility for those who prefer to alternate between hand-carrying and wearing the bag over the shoulder.

Both styles are handcrafted with the same attention to detail and high-quality materials, ensuring they are both functional and stylish. The choice comes down to whether you prefer the casual charm of the classic satchel or the structured, professional feel of the Briefcase Satchel.

A leather satchel bag is a versatile accessory that can be styled and worn in several ways, depending on your needs and preferences. 

Here are a few tips to make the most of your satchel:

Over the Shoulder:

Wear the satchel on one shoulder for a relaxed, casual look. This is ideal for lighter loads and shorter trips.

Crossbody Style:

All our satchels come with fully adjustable straps, so adjust the strap length and wear the satchel diagonally across your body. This provides much better weight distribution, keeps your hands free, and ensures the bag stays secure—a great option for commuting or travelling.

Hand-Carried:

For a more formal or polished look, if you've asked for your satchel to be made with a handle, then detach the shoulder strap and just carry it using it's handle. This works well for professional settings or when paired with smart attire.

Backpack Conversion:

All our classic satchel bags and briefcase satchels have the option to be made with interchangeable backpack straps that allow them to be worn as backpacks. This is a comfortable and practical choice for those carrying heavier items.

💡 Styling Tip: Leather Satchels are timeless and unisex, making them easy to pair with different outfits. For a professional look, opt for classic leather tones like brown, black, dark blue or deep reds. 

For a casual or to show off your creative and personal style, choose vibrant colours or unique finishes.

Whatever your preference, each satchel bag can be designed to be both functional and stylish, adapting to your lifestyle effortlessly.

Leather is a natural material, and as such, it is susceptible to mould when exposed to certain conditions. Mould thrives in damp, humid, or poorly ventilated environments, as these conditions allow moisture to accumulate on the surface of the leather. Over time, this moisture, combined with the organic nature of leather, creates an environment where mould can grow.

Here are some practical steps to prevent mould from forming on your leather bag:

• Regular Maintenance: Clean and condition your leather bag regularly using high-quality leather care products. This helps to maintain the bag’s natural oils, creates a barrier against moisture and can offer anti-bacterial resistance.
• Store in a Dry Environment: Avoid storing your bag in damp or humid places, such as basements, attics, or unventilated closets. Instead, choose a cool, dry, and well-ventilated space for storage.
• Use a Dust Bag: When storing your bag, place it in a dust bag made from breathable material. This allows air to circulate and prevents moisture build-up while protecting the bag from dust and dirt.
• Reduce Humidity: Consider using a dehumidifier in the storage area to keep the humidity levels in check, particularly during wetter months or in tropical climates.
• Dry Thoroughly Before Storing: If your bag gets wet, ensure it is completely dry before putting it away. Use a soft cloth to remove excess moisture and allow it to air dry naturally—never use direct heat sources, as they can damage the leather.

All our chrome-tanned leathers—including Classic, Modern, Smooth, Neon, Pastel, and Patent—are rigorously rub-tested for colour transfer and boast an exceptional 99.95% colour fastness rating. Our distressed leathers, and our bespoke leathers (such as our Italian Vegetable-Tans, Bridles and Cordovans) undergo different tanning processes and are also rated for durability and performance.

With natural materials like leather (as opposed to synthetics), achieving 100% colour fastness isn’t possible because pigments are added after production rather than being inherent to the material. That said, anything above 99% is considered excellent within the leather industry.

Our distressed leathers are part vegetable and aniline-tanned, while beautifully natural, they may occasionally transfer a small amount of colour if they become very wet or are rubbed against coarse, high-friction fabrics (like heavy denim or canvas). This occurs because the water is helping the dyes and natural oils to move about – but the flip side to this is that any dye that may transfer to your clothes (in these unusual circumstances) will also wash out.

If color fastness is a top priority, we recommend selecting leathers from our Classic, Modern, Neon, Patent, or Metallic ranges for added confidence and durability.

Yes!

For satchels and leather bags; we offer premium gift-wrapping services to make your purchase even more special. Each item is beautifully wrapped in high-quality kraft paper, tied with a luxurious silk ribbon, and finished with a charming strung gift tag—perfectly ready to present to your loved one.

For smaller goods; we use a lovely gift box with custom laser-cut inners designed to securely hold your item. Each box is wrapped with a cardboard sleeve and sealed with a decorative sticker, accompanied by a gift tag for that extra special touch.

All gift packaging is discreet and doesn’t reveal what’s inside, although there may be small hints, like a subtle design of a needle and thread or a leather hide symbol. All packaging is made from natural materials and is 100% biodegradable and recyclable. These details add a delightful sense of curiosity and make the unwrapping experience even more memorable.

Absolutely! We’re happy to include a personalised message with your gift order.

You can add your message during checkout in the notes section, and we’ll ensure it’s beautifully handwritten on one of our premium gift tags. If your message is too big or heartfelt to fit on a tag, we’ll print it on a special piece of cartridge paper and attach it to the packaging in a beautiful and thoughtful way.

Whether it’s a simple greeting or a deeply personal note, this touch adds an extra layer of thoughtfulness to your gift.

If you have specific requests for the message, feel free to reach out to our team—we’re here to help make your gift truly special!

Yes, we do! We offer both digital and physical gift cards, giving you the flexibility to choose the perfect option for your recipient.

• Digital Gift Certificates: Delivered instantly via email, these are a quick and convenient choice, especially for last-minute gifts.
• Physical Gift Certificates: Beautifully printed on watermarked vellum-style paper with a unique code, these certificates add a thoughtful and tangible touch to your gift. Physical certificates cost a little more to cover printing and postage costs.

Both types are available in denominations of $10, $25, $50, and $100, and unlike the gift cards of some unscrupulous companies, ours never expire. They can be redeemed on any of our products, including satchels, accessories, and custom designs.

Whether you prefer the speed of digital delivery or the elegance of a physical certificate, our gift vouchers are a timeless way to delight someone special.

We offer a variety of customization options to help you create a leather bag that perfectly suits your style and needs. On each product page, you'll find a list of standardized customizations that you can add to your chosen bag. These options have predefined prices, and our team of skilled craftspeople is fully trained to implement these customizations efficiently. To create a customized bag, simply add the desired bag and customizations to your shopping basket.

Select Your Color(s):

We offer a wide and constantly evolving range of leather colors to choose from. If you can't find the color you want, please reach out to us, and we'll do our best to assist you. Additionally, you can choose different colors for each component of your satchel, a feature we call a unique colorway. If you'd like to design your own colorway, we provide a selection of bag sketches to inspire you, and our team is more than happy to help you through the process.

Choose Size and Volume:

Many of our bags come in multiple sizes, allowing you to adjust the volume according to your needs. Whether you require a compact bag for everyday essentials or a larger satchel for work or study, we have options to accommodate your specific requirements.

Choose Pockets and Compartments:

Once you've selected your color and main bag style, consider if you need any additional compartments. Options include slip pockets, double front pockets on a briefcase, and more, providing enhanced functionality and organization for your belongings.

Choose Strapping:

How would you like to carry your satchel? We offer various strapping options, such as studded guitar straps, off-the-shoulder straps, crossbody straps, back straps, and carry handles. You can mix and match these options to achieve the most flexibility and comfort for your lifestyle.

Add Personalised Details:

Enhance your satchel with personalized touches like monogramming your initials, selecting brass hardware, or adding a keyloop. These details add a unique flair to your bag, making it truly one-of-a-kind and reflective of your personality.

Creating a customized leather bag with The Leather Satchel Co. is simple and tailored to your preferences. Start by selecting your desired bag and customization options on our website, and let us craft a satchel that will be your lifelong companion on your journey.

Yes, of course we do!

We’re delighted to offer monogramming services to add a personal touch to our leather bags. Whether you want your initials, a special date, or a unique symbol, our skilled artisans can elegantly emboss or deboss your chosen text or design onto your satchel.

Things to consider:

1. Placement:

Choose where you'd like the monogram to appear, such as on the front flap or hidden on the front pocket under the flap, so you can only see it when the flap is lifted. Since every item is handmade especially for you and not mass-produced, we have the flexibility to place your monogram wherever you desire.

2. Lettering Color:

The best lettering color for your monogram depends on both the leather color and the intended recipient. For vibrant leather tones, gold-leaf or silver-leaf monogramming pairs beautifully, adding a touch of elegance and sophistication. In contrast, blind/debossed initials complement the rustic and rugged aesthetic of distressed oiled leathers, offering a more understated and timeless look. If the bag is for you, you have full creative freedom to choose your preferred color, allowing for personal expression. For gifts, we recommend that you consider playing it safe, and opting for blind/debossed lettering for a more discreet and elegant appearance, ensuring the monogram enhances the bag without overpowering its design.

3. Laser Engraving:

We also offer laser-engraved messages and designs. Unlike classic monogramming these can be placed on the reverse side of the leather, so that they are only seen when the bag is opened, ensuring they remain a personal secret until the bag is opened.

4. Custom Designs:

If you prefer something beyond lettering, we can create custom company logos, symbols, and emblems. You’d be surprised how many doctors and scientists opt for complex mathematical or chemical formulas to be subtly engraved on their bags!

Important Notice:

Please note that our monogramming services are exclusively available for bags purchased directly from The Leather Satchel Co. We do not monogram bags or items from other makers. This is because we cannot guarantee the leather type or how it will react under the pressure and temperatures required for gold-leaf and silver-leaf adhesion. Monogramming requires specific conditions to ensure the lettering adheres properly and maintains its quality over time, and using unfamiliar materials could compromise both the aesthetic and structural integrity of your bag.

If you have any specific requests or need assistance with your monogram design, our customer support team is here to help you create a truly unique and personalized satchel that reflects your individual style and personality.

We understand that every individual has unique needs, which is why we offer custom sizing options for our leather satchels. 

Whether you require a smaller bag for everyday essentials or a larger one to carry work documents and a laptop, our skilled artisans can tailor the size to your specifications. However, please note that custom sizing involves fully adjusting and testing new patterns, which adds significant costs to the bag. The minimum charge for a bespoke pattern adjustment is $100, not including materials. This fee covers the extensive time and testing required to ensure that each custom-sized satchel meets our standards of quality and functionality.

For a more cost-effective solution, we recommend choosing an existing style, as most of our bag styles are available in multiple sizes. Additionally, many of our designs include pre-priced customization options for volume boosts or reductions, allowing you to achieve the ideal capacity you need without the added expense of a bespoke pattern.

By selecting from our range of standard sizes and customization options, you can enjoy the perfect balance of practicality and style while keeping your investment reasonable. Our goal is to provide you with a beautiful, functional satchel, that is great value for money, and fits seamlessly into your life.

Yes, we offer a wide range of leather color options to ensure your satchel matches your personal style. 

From classic hues like black, brown, and tan to more vibrant colors such as red, blue, and green, there's something for everyone. Additionally, our unique colorway options allow you to select different colors for each component of your satchel, creating a truly personalized and distinctive look. 

We also utilize our digital tanning service, which enables us to digitally tan pieces of leather with any design at photographic resolution. This innovative process allows intricate patterns and custom artwork to be seamlessly integrated into the making of your bag, ensuring a unique and high-quality finish. 

Occasionally, we also release limited-edition colors inspired by seasonal trends and customer feedback, offering exclusive options that stand out. 

If you need assistance or have a unique color request, our customer support team is here to help you find the perfect match.

Yes, we do!

Luggage tags can be personalized with your initials, a special message, or even your company logo to make your bag easily identifiable and uniquely yours. 

Our custom leather luggage tags are a perfect blend of functionality and style, making them excellent gifts for friends and family. Whether enhancing a leather bag or distinguishing a suitcase while traveling, a personalized luggage tag helps your loved one’s bag stand out and be easily recognizable.

We offer a variety of customization options to suit your preferences:

• Monogramming: Add your initials or name to create a personalized touch that makes your luggage tag uniquely yours.
• Color Variations: Choose from a range of colors that complement your satchel or make a statement.
• Company Logos: Perfect for businesses, we can add your company logo to our luggage tags, ensuring your brand stands out.

We also offer beautiful gift boxes that can be customized with laser-engraved messages or logos, adding an extra layer of thoughtfulness to your gift.

If you’re interested in a bespoke design beyond our standard options or would like to order custom leather luggage tags, please reach out to us  directly. Our skilled team is here to work with you to create a stylish and functional accessory that perfectly matches your vision and needs.

Yes, we do!

Our custom leather notebook covers are a perfect combination of elegance and practicality, making them ideal for personal use or as thoughtful gifts. Each cover can be personalized with your initials, a special message, or even your company logo, ensuring your notebook reflects your unique style or brand identity.

All our notebook covers come with a notebook insert, and the inserts are an industrial standard size, meaning they are easily replaceable. We offer many sizes, so if you don’t see the size you need, feel free to ask—we’re happy to help.

Customization Options:

• Monogramming: Add your initials or name to create a personalized touch that makes your luggage tag uniquely yours.
• Color Variations: Choose from a range of colors that complement your satchel or make a statement.
• Company Logos: Perfect for businesses, we can add your company logo to our luggage tags, ensuring your brand stands out.

If you’re interested in a bespoke design beyond our standard options or would like to order a custom leather notebook cover, please contact us directly. Our skilled team is here to work with you to create a stylish and functional accessory that perfectly matches your vision and needs.

We offer the option to request size changes or adjustments to our existing designs, but we do not create entirely new, one-off designs. If you have an idea for a new design, feel free to contact us and share your vision. If the design aligns with our product roadmap and something very similar is already planned for future development, we may prioritize it for you.

It's important to note that custom adjustments or new roadmap designs typically incur a minimum pattern fee of $100 (on top of the final product cost). Additionally, the development of roadmap products can take several months, as we carefully refine the design, establish efficient production processes, and train our team to ensure consistent quality.

We believe in leveraging our expertise and craftsmanship to create products that benefit a wider audience. As such, we do not offer designs exclusively for individual use. If you’re seeking a completely unique bag that will never be made for anyone else, we recommend exploring specialist forums to find a master artisan willing to dedicate months of their time to crafting your dream bag. Be aware that bags of this nature, given the level of skill and effort required, often cost several thousand dollars to create.

For size adjustments or inquiries about our future designs, please don’t hesitate to reach out. We’re happy to discuss your needs and explore how we can help bring your idea to life within the scope of our offerings.

The Leather Satchel Co. is proudly based in Liverpool, England, where we have been established since 1966. We operate from our workshop located in the Interchange Industrial Estate on Wilson Road, in Huyton, Knowsley.

The Leather Satchel Co. is a privately owned by the Hanshaw family. Keith and Gail Hanshaw, a husband-and-wife team, are the current joint custodians of the company. It is run according to a set of ethics that is rooted in strong family values.

The Leather Satchel Co. was established in 1966 in Liverpool, England, with a rich heritage in traditional leather craftsmanship. Between the late 1980s and late 2000s, we were the only classic satchel maker left in England. Many consider us the last remaining and original satchel maker. To learn more about our journey, please visit the "Our Story" page.

At The Leather Satchel Co., we hold a core belief that every individual is unique, and the products they rely on in their lives should celebrate that individuality.

This philosophy drives us to create satchels that are not just handmade, but truly bespoke—crafted to adapt to your needs, your style, and your story.

We understand that a bag is more than a mere accessory; it is a companion that supports your journey and grows with you over time. That’s why we ensure every detail, from size and colour to personal touches, is customisable, allowing your bag to reflect your personality as distinctively as you live your life.

Our dedication to this value, rooted in the traditions we’ve upheld since 1966, is what makes The Leather Satchel Co. not just a brand, but a celebration of individuality.

Absolutely. Ethics and responsibility are central to The Leather Satchel Co. From sourcing materials to crafting each bag, we are committed to fair practices and sustainability.

We ensure that all our skilled crafts-people in our Liverpool workshops are paid at least the real living wage, reflecting our belief in fair compensation for exceptional work. Our leather is sourced from tanneries in the UK, the Netherlands, and Italy, chosen for their high ecological standards and sustainability practices.

Additionally, our made-to-order production model helps us minimise waste and reduce environmental impact. Every product is crafted with care, respect, and integrity, ensuring that our values are embedded in everything we create.

We used to have a store in the heart of Liverpool city centre at the world-famous Albert Dock. Unfortunately, we had to close it during the COVID pandemic. However, you can still visit our workshop in Liverpool to explore our products and see our craftsmanship up close.

In addition, we have an outlet in Disney World, Florida, where you can find a selection of our products. On special days, one of our team members is available to monogram bags for you while you wait, completely free of charge!

Visiting our workshop in Liverpool is a wonderful way to experience The Leather Satchel Co. up close. Located in the Interchange Industrial Estate on Wilson Road, Huyton, Knowsley, our workshop is where all the magic happens.

To ensure a smooth visit, we kindly ask you to book an appointment in advance. This is because we operate on well-planned and carefully scheduled production timelines. Unplanned visits can disrupt these schedules, potentially causing delays in crafting and delivering items to our customers on time.

By booking, we can make sure that our production workflow stays on track while ensuring that someone with the right experience is available to welcome you, answer your questions, and guide you through the craftsmanship process. We look forward to hosting you!

At The Leather Satchel Co., sustainability isn’t just a consideration—it’s a responsibility we embrace with pride. 

Leather, when sourced responsibly, is one of the most ecologically sound materials available, especially when derived from dairy cows. Cattle are vital to maintaining ecosystems, and their eventual passing is inevitable. By transforming what could be waste into something beautiful, durable, and meaningful, we pay tribute to their lives in a way that aligns with both nature and purpose.

The so-called “eco-leathers” flooding the market, often touted as green alternatives, are anything but sustainable. Many are up to 70% polyurethane—essentially plastic—hidden behind marketing spin. In contrast, genuine leather, responsibly crafted, is not just part of the solution but a cornerstone of a sustainable future. It endures, ages gracefully, and avoids the disposable nature of fast-fashion substitutes.

Our commitment to longevity is reflected in every product. Each satchel comes with a 5-year guarantee, and beyond that, we offer a lifetime repair service, ensuring your bag stays with you for decades, not discarded in a landfill. We design for durability and timelessness because we believe sustainability begins with making things that last.

We also prioritise local sourcing to minimise environmental impact. From tanneries in the UK to local suppliers for hardware and packaging, we dramatically reduce our carbon footprint by avoiding the unnecessary global shipping that many competitors rely on to cut costs. Their materials circle the globe, chasing pennies, while ours come from partners we trust, often just miles away.

Sustainability isn’t just a feature of our business—it’s woven into our values, stitched into every bag, and embodied in the way we work. At The Leather Satchel Co. we create products that respect the planet, honour the materials, and stand the test of time.

At The Leather Satchel Co. our values are the heartbeat of our business, woven into every stitch, every decision, and every interaction. These values are not just ideals but practical principles that guide how we work, craft, and connect with others.

Individuality is at the core of what we do. We believe every person is unique, and their possessions should reflect their individuality. That’s why all our bags are made to order and fully customisable, ensuring each product is as unique as its owner.

Craftsmanship defines our legacy. Since 1966, we’ve upheld traditional leatherworking techniques, blending them with innovative design to create timeless, durable products that grow richer with time.

Integrity drives our operations. We prioritise fairness, paying our artisans at least the real living wage and sourcing materials responsibly. We work with trusted partners locally and internationally to ensure our products meet the highest standards of quality and ethics.

Sustainability is embedded in our philosophy. We see leather as an ecologically sound material when sourced responsibly, particularly from dairy cattle that are part of our ecosystems. By using what would otherwise go to waste, we honour the lives of these animals and create products that last a lifetime. Our 5-year guarantee and lifetime repair service further reduce waste, ensuring our bags stay with their owners rather than end up in landfills.

We also believe in connection and empathy. To us, our customers are not just customers—they’re our family. By understanding their needs, dreams, and aspirations, we craft products that aren’t merely functional but deeply meaningful, creating lifelong companions that tell stories and hold memories.

Finally, there’s a beautiful harmony between the values our team lives by and the company’s broader ethos. Together, we create not just bags, but symbols of individuality, craftsmanship, and sustainability, each carrying a legacy of care, purpose, and connection.

At The Leather Satchel Co., we are proud to offer a 5-year Craftsmanship Guarantee on all our handcrafted leather items. This guarantee embodies the quality of our materials and the skill  and knowledge of crafts-people. It covers any craftsmanship-related issues that may arise, ensuring that your satchel is repaired or replaced at no additional cost if something goes wrong due to a fault in the making.

Our guarantee is a testament to our confidence in the durability and longevity of our products. Unlike many businesses that claim to offer guarantees, ours is rooted in decades of craftsmanship and family values. When combined with a little care on your part, your Leather Satchel can last a lifetime, making it a true investment in quality and value.

We also offer a lifetime repair service for issues not covered under the guarantee, ensuring that even after the 5-year period, your bag remains a cherished and functional companion.

We offer a 5-year Craftsmanship Guarantee on all our handcrafted leather items. This generous guarantee reflects the confidence we have in the durability and quality of our products, ensuring that you can trust your satchel to stand the test of time.

While the craftsmanship guarantee lasts for five years, we also provide a Lifetime Repair Service for any issues that fall outside the scope of the guarantee, so your bag can remain a lifelong companion.

Our 5-year craftsmanship guarantee ensures that your Leather Satchel is built to endure, covering any issues that stem from faults in materials or craftsmanship. Here’s what’s included:

Leather breakage: We cover any structural leather breakages caused by material flaws. While leather naturally ages and develops character over time, cosmetic changes like marks, scratches, or colour evolution are part of the leather’s journey. Nothing stays pristine forever, and we believe in celebrating the unique story your bag tells as it grows alongside you.

Stitching failure: Any stitching issues, whether due to improper tension, stress points, or wear, are fully covered under our guarantee.

Hardware breakage: Fractures in metal components such as buckles, rivets, or fasteners caused by faulty materials.

Strap snapping: If a strap breaks due to a anything like a natural flaw in the leather’s structure, we’ve got you covered.

For international customers we offer a special service we call ‘You Ship, We Return’. You only cover the cost of shipping the satchel one-way to us, and we’ll handle the repair and cover the cost of shipping it back to you—because we’re committed to ensuring our bags remain a meaningful part of your life, wherever you are in the world.

If repair isn’t possible—a scenario we’ve yet to encounter—we’ll offer store credit for the value of your satchel. But rest assured, we understand how much these bags mean to you and use every bit of our craftsmanship and dedication to keep them alive for you. Often, it would be cheaper for us to replace the bag entirely, but we believe in preserving the memories and stories that each satchel carries.

With decades of experience and a focus on quality, our guarantee claims are rare. But if an issue arises, you can count on us to honour our commitment to you and your satchel.

While our 5-year craftsmanship guarantee covers a wide range of issues related to materials and workmanship, there are some exclusions and limitations:

Cosmetic changes: Natural wear and tear, such as marks, scratches, and cracking and the evolution of the leather's colour or texture, is not covered. Leather is a natural material that develops character with use, and we embrace its transformation over time.

Neglect or improper care: Damage caused by failure to care for the leather, such as mould growth due to high humidity or exposure to harsh conditions, is not covered. Regular upkeep using our leather care products can help prevent this.

Accidental misuse: Issues such as a dog chewing the bag or losing it on public transport (yes, this has happened!) are not covered under the guarantee.

If your bag can no longer fulfil its original purpose—such as carrying items—due to a craftsmanship-related fault, it will be covered. For clarity, you can always ask our team about specific situations.

For repairs outside the guarantee’s scope, we offer a lifetime repair service at a reasonable price to keep your bag functional and cherished for years to come.

Ideally, yes.

Proof of purchase helps us verify your claim and process it quickly. If you purchased directly from us, the best way to provide proof is with your order number or the email address you used to place the order.

If you no longer have these details, don’t worry! We may be able to help if you either filled out the guarantee form when you purchased your satchel, or uou can provide any other form of proof of purchase, such as a receipt, bank statement, or confirmation email from a retailer.

Our goal is to make the process as smooth as possible, so if you're unsure, just contact us, and we’ll do our best to assist. 

Yes, of course!

Our 5-year craftsmanship guarantee fully applies to customised or personalised products. We take the same care and pride in creating bespoke satchels as we do with our standard designs, ensuring they meet the highest standards of quality and craftsmanship.

Whether your satchel has been personalised with monograms, a unique colourway, or custom features, it’s covered under our guarantee for any issues related to materials or workmanship.

If you have any concerns about your customised satchel, simply follow the guarantee claim process, and we’ll make sure it’s repaired or replaced with the same attention to detail as when it was first crafted.

Yes! 

The 5-year craftsmanship guarantee is transferable if you gift your bag to someone else. The guarantee applies to the satchel itself, not just the original buyer.

If the new owner needs to make a claim, they’ll just need to provide proof of purchase, such as the original order number or receipt. If that’s unavailable, we’ll do our best to assist as long as the bag was registered with us when purchased or they can provide other reasonable proof.

We want every owner of our satchels, whether the original buyer or a recipient, to feel confident in its quality and longevity. Let us know if you have any questions about transferring the guarantee!

Even after the 5-year craftsmanship guarantee has ended, we’re committed to keeping your satchel in great condition. That’s why we offer a lifetime repair service for all our products.

If your bag needs a repair beyond the guarantee period, simply contact us with details and photos of the issue. We’ll assess the problem and provide a quote for the repair. Our charges are kept as reasonable as possible because we believe in extending the life of your bag rather than seeing it go to waste.

Our team will work with you to arrange the most convenient way to get your satchel to us, and once repaired, we’ll return it to you promptly. Whether it’s fixing hardware, stitching, or replacing a piece of worn leather, we’ll use all our expertise to ensure your satchel continues to serve you for years to come.

Yes! We proudly offer a lifetime repair service for all our products, whether within or beyond the guarantee period. Here’s how it works:

Identify the issue: Document the problem by taking clear photos and providing a description of what needs attention.

Contact us: Reach out using our return form or email, sharing the details and photos. This helps us assess the repair and advise on the next steps.

Arranging the repair: If the issue is covered under the guarantee, we’ll repair your satchel free of charge and, for UK customers, arrange collection. International customers can use our ‘You Ship, We Return’ service, where you only pay to ship it to us, and we cover the return. For repairs not covered under the guarantee, we’ll provide a quote with clear pricing. Our charges are kept as reasonable as possible to ensure your satchel stays with you for a lifetime.

The Repair: Whether it’s a covered issue or a routine repair, our skilled team will treat your bag with the utmost care and craftsmanship to preserve its beauty and functionality.

The Return: Once the repair is completed, we'll treat it, pack it up neatly and your item will be returned to you, fully restored and ready for more adventures.

Yes, once we've received your item, then all repair work covered by our 5-year craftsmanship guarantee is free of charge. This includes both the repair itself and the return process, where we ensure your satchel is carefully packaged and returned to you once the repair is complete.

If the damage to your satchel was caused by accidental misuse, it won’t be covered under the 5-year craftsmanship guarantee. However, we’re still here to help!

Our lifetime repair service is available for such cases. Simply contact us with details and photos of the damage, and we’ll assess the issue. We’ll provide a fair and transparent quote for the repair, ensuring it’s as cost-effective as possible.

We aim to process guarantee claims as efficiently as possible while ensuring the highest quality repair work. Here’s what to expect:

Assessment: After you submit your claim with photos and details, we will respond with an assessment within 48–72 hours.

Repair time: Once we receive your satchel, repairs are typically completed within a couple of days, but please allow 5–10 business days, depending on the complexity of the issue.

Return: After the repair is completed, we ship your satchel back to you. Return shipping can take up to 14 days, though most deliveries arrive within 3–5 days.

We’ll keep you updated at every stage to ensure you’re informed throughout the process. If you have specific timing needs, feel free to let us know, and we’ll do our best to accommodate them.

Absolutely.

We follow an invisible repair policy. This means that any repair we undertake is crafted to blend seamlessly with the original design. The repair should be unnoticeable at a casual glance, and only just detectable if you’re specifically aware that a repair has been made.

We use the same premium leathers, hardware, and techniques originally used to craft your bag, ensuring that its character, functionality, and beauty are fully preserved. Our skilled artisans take great care to maintain the satchel’s integrity, ensuring it looks and feels as close to new as possible.

Yes, if a repair is not possible under our 5-year craftsmanship guarantee—though this is extremely rare—we will replace your bag with a brand-new one.

Our skilled crafts-people are highly experienced, and to date, we have yet to encounter a satchel we couldn’t repair. However, should the situation arise, we would ensure that the replacement reflects the same design, style, and customisation (if applicable) as your original bag.

Alternatively, if you prefer, we can offer store credit equal to the value of your bag, allowing you the flexibility to choose a replacement or explore our collection.

Our ultimate goal is to ensure your satisfaction and preserve the legacy of our satchels as lifelong companions.

We accept a wide range of payment methods to make your shopping experience as convenient as possible. These include:

• MasterCard
• Maestro
• Visa, Visa Debit and Visa Electron
  
• Apple Pay
• Google Pay
• Shop Pay
• Discover
• Diners Club
• Union Pay
• American Express
• PayPal 
• Clearpay (for instalment options where available)
• Klarna (for instalment options where available)

We also accept payment via direct bank transfer, or if you have any other payment method you'd prefer to use, that isn't listed, such as Bitcoin or Ethereum, feel  free to contact us to organise. Our aim is to provide as much flexibility as possible to meet your payment preferences.

Yes, we offer instalment payment options through Klarna, Clearpay, and PayPal (all of these are subject to availability in your region). These services allow you to split your payment into smaller, manageable instalments or pay later, providing you with flexibility and convenience.

• Klarna: Choose to split your purchase into 4 interest-free instalments or opt for their Pay Later option to receive your order before making any payments.

• Clearpay: Spread your payments over 6 weeks with 4 interest-free instalments, making it easy to budget your purchases.

• PayPal: Utilize PayPal Credit to pay over time with flexible payment plans tailored to your needs.

Simply select your preferred instalment option at checkout to view the available plans and choose the one that best suits your financial preferences. Our aim is to provide as much flexibility as possible to meet your payment needs, ensuring a smooth and enjoyable shopping experience.

Yes, we offer refunds as part of our customer-friendly return policy. If you change your mind after placing an order, you can request a return or refund within 30 days of receiving your item. 

Please note that personalised or custom orders may not be eligible for a full refund, but we do allow returns of customisaed goods.

For more details, visit our Returns and Refunds page.

All prices displayed on our website include taxes where applicable.

For customers residing in the USA or an EU country listed in our Shipping Guide, then shipping is currently free and includes all import duties and taxes. This ensures a seamless and cost-effective shopping experience without any unexpected charges upon delivery.

If you are located in a country not listed in our Shipping Guide, please be aware that additional duties or import taxes may be applied by your local customs office upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

To avoid surprises, we recommend reviewing our Shipping Guide to understand the specific policies and any potential fees associated with your location before placing an order. If you have any questions or need further clarification regarding taxes and duties, our customer support team is here to help!

Yes, a receipt will be sent to your email immediately after completing your purchase. This will include your order details and payment confirmation. If you need a tax invoice or any other documentation please get in touch with our team and we'll be happy to help.

Our website primarily operates in USD ($) and GBP (£), but we support multicurrency to enhance your shopping experience. If your default currency, such as Euro (€), is recognized by our system, then it will used for the display of the prices, and you will likely be able to check out using that currency, depending on your payment provider.

Payment Processing:

• Shopify Payments
• PayPal
• Klarna
• Clearpay

Please note that we do not process transactions directly; all online payments are securely handled by our trusted partners listed above.

Currency Conversion Fees:

If your local currency is not available at checkout, your bank or credit card issuer may apply a small conversion fee for processing the transaction in a different currency. We recommend checking with your financial institution for more details on any potential charges.

How It Works:

1. Automatic Detection: Our website detects your browser’s default currency based on your location settings and displays prices accordingly if supported.
2. Selection Option: You can manually select your preferred currency from the currency selector, provided it is supported by our payment partners.
3. Seamless Checkout: Once you choose your currency, the payment provider will process the transaction in that currency, ensuring a smooth and convenient checkout experience.

We aim to provide as much flexibility as possible to accommodate your payment preferences, making your shopping experience with us both enjoyable and hassle-free.

The time it takes to receive your item depends on our production schedule and your shipping destination. Generally, we estimate 2-3 weeks in total, which includes:

• Usually 24-48 hours to plan and confirm your order details and schedule the order into our crafting itinerary.
• 7-10 days for our skilled artisans to craft your item to match your personalised order specification.
• The remaining time for shipping, which varies depending on your location.

During the holiday season, our workflow changes to accommodate the festive rush. From early December, we pause corporate and trade orders, which allows us to prioritise individual orders more efficiently. As a result, production times are often quicker, and we typically estimate 1-2 weeks during December. Each year, we announce our last guaranteed order date for Christmas delivery—usually around the end of the first week of December—on a banner at the top of our website.

If you need your order sooner, we offer an expedited service called "Eco-Express." With this option, we can prioritise your order, have it crafted and ready to ship within 48-72 hours, and use express shipping to ensure it arrives within a few days. If you’re interested in this service, please contact us directly to arrange  this service.

Yes, we offer free shipping to the USA and select countries in the EU. For these destinations, we also provide a customs guarantee service, ensuring that the price you see is the price you pay. If you’re charged any customs fees upon delivery, we’ll reimburse you for those fees, giving you peace of mind and a hassle-free shopping experience.

We also offer free shipping to other countries in the EU; however, the customs guarantee may not be available for all destinations.

For a full list of countries we ship to, along with details on which countries qualify for free shipping and the customs guarantee, please refer to our Shipping Guide.

If you have any further questions, don’t hesitate to contact us—we’re here to help!

We ship to a wide range of countries worldwide, ensuring that customers across the globe can enjoy our handcrafted leather goods. Here's a full list of the countries we ship to:

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Hong Kong SAR
• Hungary
• Iceland
• Indonesia
• Ireland
• Italy
• Japan
• Kazakhstan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Malaysia
• Monaco
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• San Marino
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• Turkey
• United States
• Vatican City

Please refer to our Shipping Guide for further details because in the guide, you’ll also find detailed information about the specific shipping options, including whether your country qualifies for free shipping or our customs guarantee service.

If your location isn’t listed or you have questions about shipping to your destination, please don’t hesitate to contact us—we’re happy to assist!

Once your order has been shipped, you’ll receive an email confirmation with details about your shipment.

For Bags:You’ll receive a tracking number and a link to monitor your shipment’s progress directly through the shipping carrier’s website.

For Small Goods: These are typically sent untracked to save on costs. If you prefer a tracked service for small goods, please contact us before placing your order, and we’ll arrange it for you.

If you’ve created an account on our website, you can also log in to view your order history and access any tracking details available for your shipment. As we use Shopify as our platform, tracking information is seamlessly integrated, allowing you to check updates directly from the carrier’s website or your account dashboard.

For any questions or issues with tracking your order, or if you need additional assistance, don’t hesitate to contact us—we’re here to help ensure your order reaches you smoothly!

We use a range of trusted shipping carriers to ensure your order reaches you safely and efficiently. Our carriers include DHL, FedEx, Royal Mail, UPS, and USPS, allowing us to choose the best option based on your location and the size of your order.

For bag orders, we typically use DHL or FedEx, known for their fast and reliable service. For smaller packages, we may use Royal Mail or USPS for cost-effective shipping solutions. If you have a specific preference for a carrier, please let us know when placing your order, and we’ll do our best to accommodate your request.

Yes, we offer an expedited service designed to accommodate customers who need their orders more quickly, whether it’s for a specific occasion like a birthday or anniversary. Our expedited service prioritises the production and delivery of your items, ensuring they arrive on time.

How Our Expedited Service Works

If you require your order to arrive sooner than our standard timelines, simply contact us and let us know your required delivery date. Depending on the complexity of your order and how it fits into our planned workflow, there may be a small cost associated with this service.

• No Additional Charges: If we determine that we can fulfil your request without disrupting our scheduled workflow, you won’t incur any extra costs.
• Capped Fees: If your request requires significant adjustments to our workflow (e.g., working out of hours), the additional cost will be capped at a maximum of 25% of the item’s cost, excluding shipping fees.

For example:

• A simple request like delivering a festival satchel within 7 days may incur no additional charge.
• A highly customised 16.5" Briefcase Satchel with multiple bespoke features required within 3 days may result in the maximum additional fee.

How to Select Our Expedited Service

• Automatically at Checkout: You can select our expedited service by opting for Eco-Express during checkout.
• Contact Us Directly: Alternatively, you can contact us and include the following details:

• The word "Urgent" in your message to trigger a priority alert.
• Your order reference (if applicable), which typically starts with two letters followed by 8 digits (e.g., WW12345678).
• The date you need the item to arrive by.

You can email us at team@leathersatchel.com, and our team will assess your request. We’ll inform you if any costs are involved before applying the service to your order. To avoid delays, please reply to our correspondence as quickly as possible.

Whether customs fees or import duties apply depends on your location and the specific shipping policies for your country.

• For Customers in the USA and Select EU Countries: We offer a customs guarantee service, meaning the price you see is the price you pay. If you are charged any customs fees or duties upon delivery, we will reimburse those costs, ensuring a hassle-free shopping experience.
• For Customers in Other Locations: You may be responsible for any customs fees, import duties, or local taxes required by your country’s customs office. These charges are not included in your purchase price or shipping fees and are typically collected at the point of delivery.

We recommend reviewing our Shipping Guide for more information about customs and duties applicable to your country.

Yes and no.

We can ship to PO boxes and military addresses; however, the availability of this service depends on the shipping carrier used for your order.

For orders sent via carriers like Royal Mail or USPS, (usually used for Small Leather Goods) shipping to PO boxes and military addresses is generally supported. However, larger items or expedited services using carriers like DHL, FedEx, or UPS (usually used for our Leather Bags) may not deliver to PO boxes or certain military addresses.

If you need your order sent to a PO box or military address, please contact us before placing your order. This allows us to confirm the best shipping method and ensure your package reaches you without any issues.

If your order is delayed or lost in transit, we’re here to help and ensure the situation is resolved as quickly as possible.

Delayed Orders

Occasionally, shipping delays can occur due to unforeseen circumstances such as customs processing, carrier issues, or adverse weather conditions. If your order is delayed, please contact us with your order reference, and we’ll work with the shipping carrier to provide you with an update and an estimated delivery timeframe.

Lost Orders

If your order appears to be lost, we’ll investigate the issue with the shipping carrier. For orders with tracking, we’ll check its progress and determine the next steps. If your package is confirmed lost, we’ll arrange for an expedited replacement to be and sent to you ASAP.

For small goods sent untracked, we'll request that you please allow for additional time as these shipments may take longer to arrive. If your package hasn’t arrived within a reasonable and expected timeframe, then contact us, and arrange for an expedited replacement to be and sent to you ASAP or issue a refund.

Cleaning a leather bag is simple when done correctly, and regular maintenance can help preserve its beauty and longevity. Follow these steps for safe and effective cleaning:

Dust Off the Surface

Use a soft, dry cloth or a soft bristle brush to gently remove dust and debris from the surface of your leather bag. Regularly dusting your bag helps maintain its natural beauty and prevents dirt from settling into the grain of the leather.

Spot Clean Stains

For minor stains, apply a small amount of leather cleanser or saddle soap to a soft cloth and gently wipe the affected area. When cleaning or removing stains, it’s crucial to avoid using too much pressure, as this may damage the surface of the leather. Instead, lightly rub the stain in circular motions—patience is key. It’s better to gently rub a stain 100 times than to press too hard and risk harming the leather’s finish.

While cleaning, always check your cloth regularly for signs of pigmentation transfer. If you notice any color being removed, stop immediately. Some cleaning products can gradually lift the pigmentation from the leather if overused.

If you don’t have a leather cleaner, a very small amount of lukewarm water—or even saliva—can work effectively on easy-to-remove marks.

If the stain persists, take detailed photos of the affected area and contact us for expert advice. Our team will be happy to guide you on the best course of action to preserve your leather bag.

Use a Leather Conditioner

Apply a small amount of leather conditioner to a soft cloth and gently rub it into the leather using circular motions. The leather may darken slightly at first, but as the moisture settles deep into the grain, it will gradually lighten again.

Ensure you apply the conditioner to both sides of the leather. Our bags are unlined, with the reverse curried to a very high standard, allowing you to condition the underside as well. This ensures nourishment penetrates deeply into the grain from both surfaces.

If you don’t have a high-quality leather conditioner, you can use dubbin or a quality leather balm as an alternative. However, be aware that these products may permanently darken the leather’s tan or pigment. It’s always best to test any new product on a hidden area before applying it to the entire surface.

Dry Thoroughly

Allow the bag to air dry naturally away from direct sunlight or heat sources, once dry the conditioner will have left a residue of specialist coatings and waxes on the surface of the leather. 

Polish and Burnish the Leather

After about 10 minutes or so, it's time to lightly polish the leather to a satin sheen. This polishing will help protect your item against scratches and will also provide some resistance toward water and rain.

Final Tip: Clean your bag regularly to prevent dirt and oils from building up, especially in high-contact areas like handles and straps.

If you have any specific concerns or need recommendations for cleaning products, feel free to contact our team—we’re happy to assist!

How often you should care for and condition your leather bag depends on how frequently you use it and the conditions it’s exposed to. As a general rule of thumb, we recommend executing a care routine every 3-6 months.

If your bag is used daily or exposed to harsher environments, such as rain, harsh sunlight, or extreme temperatures, then you may need to condition it more frequently. In these circumstances we'd probably recommend every 4-6 weeks.

On the other hand, if your bag is used less often and stored in ideal conditions, then a once-a-year routine could be sufficient.

Pay particular attention to the feel of the leather. If it starts to feel dry, or stiff, begins to show signs of cracking, then it’s time to condition it. Regular maintenance not only nourishes the leather but protects it and helps the leather to develop a rich patina over time.

As part of your care routine, remember to:

• Clean the surface gently before applying any conditioner.
• Use high-quality cleansers and conditioners that are designed specifically for this type of leather.
• Avoid over-conditioning, as too much product can oversaturate the leather.

If you’re unsure about your bag’s condition or need product recommendations, feel free to reach out to our team—we’re happy to help you keep your bag looking its best!

To properly care for your leather satchel, it’s important to use high-quality products designed specifically for leather. Here are the essential care products we recommend:

Leather Cleansers: Hanshaw's Spit & Polish or Fiebing’s Liquid Glycerine Saddle Soap

A gentle leather cleanser or saddle soap is ideal for removing dirt and minor stains without damaging the surface of the leather. Avoid harsh detergents or household cleaners, as they can strip away natural oils and damage the leather.

Leather Conditioners: Hanshaw's Elbow Grease, Gold Label Natural Dubbin or Lord Sheraton's Leather Balsam

Use a high-quality leather conditioner to nourish and moisturise the leather, keeping it soft and supple. Products like leather balms or dubbin can also work, but be cautious as they may darken the leather’s color permanently. Always test on a hidden area first.

Soft Cloths and Brushes

Use a soft, lint-free cloth for cleaning, conditioning, and buffing the leather. A soft-bristle brush is helpful for removing dirt from textured or grainy areas and also for final polishing and burnishing.

Care Product Tips: Avoid silicone-based products and avoid general use cleansing wipes, these items can cause more harm than good. If you're not using one of the products we make ourselves or actively endorse then always test any new product on a discreet area before applying it to the entire bag.

Rain can potentially damage leather bags if they are not properly cared for or protected. Leather is a natural material that absorbs moisture, which can lead to staining, discolouration, or even damage the texture when it dries out.

However, with the right precautions and care, your leather bag can withstand occasional exposure to rain without lasting harm.

What to Do if Your Bag Gets Wet

Don’t panic—this can happen to the best of us. Start by emptying your bag completely. Then, fill it with tissue paper or newspaper to help the leather retain its shape and absorb excess moisture. Leave the bag open to air dry naturally in a cool, well-ventilated space.

Do not, under any circumstances, force-drying your bag with direct heat sources like radiators or hairdryers, as this can cause the leather to crack and warp. 

While air-drying may take a few days, it’s the safest way to preserve the integrity of your bag.

Once the bag is completely dry, we would recommend applying a healthy amount of conditioner to replace the oils and moisture that will have been lost from the water saturation and drying process.

How to Protect Your Leather Bag from Rain

Apply a Leather Protectant: Use a high-quality water-repellent spray designed for leather, to create a protective barrier. 3M make the best water-proofers, but it's important to ensure you use one designed specifically for leather and not just a general water-proofing spray. 

Protect Raw Edges: You can use natural beeswax to protect the raw edges of your leather bag. Rub a bar of wax along the edges and seams, ensuring an even application. Once applied, use a cloth to carefully create friction along the seams, generating enough heat to melt the wax into the grain. This process provides additional protection against water and the damage it can cause to your leather bag.

Wipe Dry Immediately: If your bag gets wet, gently pat it dry with a soft, absorbent cloth. Avoid rubbing hard on the leather, as this can push moisture deeper into the leather or damage the surface. The surface will be very delicate when it's moist.

Condition After Drying: Once dry, use a high-quality leather conditioner to replenish the natural oils and maintain the leather’s softness and durability.

With regular care and these proactive measures, your leather bag can remain beautiful and functional even when faced with unexpected rain.

If your leather bag begins to gather mould, don’t worry—it can be cleaned and restored with proper care using our recommended products and techniques.

The key to preventing damage is to regularly check your leather bag for signs of mould. Mould, if left untreated for long periods, can grow quickly and will start to eat into the surface of the leather, causing irreversible damage. If you notice any mould, act promptly by following these steps:

Gently Remove Mould

Use a soft cloth to carefully wipe away the mould from the surface. Be thorough but gentle, as you don’t want to spread the spores deeper into the grain of the leather. Use a separate cloth for this, than you would to apply conditioner, to avoid contamination, as you don't want to just spread the mould all over the bag when conditioning.

Apply Anti-Bacterial Leather Conditioner

After removing the mould with one cloth, use a separate cloth to apply a small amount of Anti-Bacterial Leather Conditioner. Hanshaw's Elbow Grease is formulated with a mild antibacterial agent specifically designed for caring for our satchel leathers. It is the only conditioner we know of that contains a mild antibacterial agent, allowing it to clean and nourish the leather while preventing further mould growth.

After applying the conditioner, it will only need a few minutes to dry, as the leather typically absorbs it effectively without causing any harm.

If you don’t have an antibacterial conditioner, a very mild solution of white vinegar and water can be used as an alternative. To create the mixture, use 1 part white vinegar to 20 parts water, ideally boiling the water beforehand and allowing it to cool before mixing with the vinegar. However, be extremely cautious with this solution, as it could damage the leather or alter its colour. Always test it on an unseen area of the bag first to ensure it’s safe.

Prevent Future Mould Growth

The best way to prevent mould is by following our recommended storage practices, such as using a dust bag, placing silica gel packets to manage humidity, using a grip-seal bag to create a microclimate, and storing your bag in a dry, well-ventilated environment. Regularly inspecting your bags cannot be stressed enough, as it allows you to catch any signs of mould early, keeping your leather in pristine condition.

Once mould has appeared or taken hold of a bag, it will require more frequent care to prevent it from reforming. While it may be nearly impossible to completely remove all traces of mould, consistent use of separate cloths for removal and the application of antibacterial conditioner, along with proper storage, will reduce the mould content to a negligible amount over time.

By combining regular maintenance with the correct conditioner, you can protect your bag from mould and preserve its beauty for years to come. If you have any questions or need further assistance, don’t hesitate to contact us!

Protecting your leather bag from scratches involves regular maintenance, careful handling, and using the right protective measures. Here’s how you can keep your leather bag looking its best:

Use a Leather Conditioner to Provide Protection

Apply a high-quality leather conditioner that contains waxes and coatings as part of it's formulation will create a barrier on the surface of the leather. This helps to minimize damage from minor abrasions and everyday wear and tear.

Store Your Bag Properly

When not in use, store your bag in a dust bag and keep it in a safe, dry place away from sharp objects or rough surfaces. Avoid stacking heavy items on top of your bag to prevent accidental scratches and damage.

Handle with Care

Be mindful of where you place your bag. Avoid rough surfaces like concrete or gravel and keep it away from sharp objects such as keys or zippers that could scratch the leather.

Condition Regularly

Using a good leather conditioner not only helps to maintain the leather’s suppleness, making it less prone to cracking or surface scratches, but a good conditioner will provide a surface barrier to help protect the leather. Conditioned leather is more resilient to minor abrasions.

Pro Tip: Minor scratches, that don't break the surface of the leather, can often massaged out carefully bending the leather and rubbing it with a soft cloth. 

We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy.

Here’s how it works:

• Standard Products: If there’s nothing wrong with the item and it’s a standard product, you can return it using our free returns service. The item must be unused and packed in its original packaging. 
• Customised Items: We accept returns on customised items, but you’ll need to cover the postage fees. While we’re not legally obligated to offer returns in this case, we do so because we genuinely care about our clients.
• Personalised items: If your item has been personalised, for example, it's been monogrammed with your initials, then again, you can return it, but you’ll need to cover both the postage fees and an additional fee for us to replace or cover the monogrammed piece of leather.

If you have any questions about whether your item qualifies for a return or need help starting the process, just reach out to us, and we’ll be happy to assist!

Yes!

We accept returns on customised items, but you will need to cover the postage fees. Although we are not legally required to accept returns for customised products, we choose to do so because we deeply value and care about our clients.

If your item has been personalised—for example, monogrammed with your initials—you can still return it. However, you will need to cover both the postage fees and an additional fee for us to replace or cover the monogrammed piece of leather.

To get started with a return or exchange, simply contact us through our return form or email. Provide your order number and a brief description of the issue or reason for the return. If the item is defective or incorrect, include photos to help us assess it quickly. Once we hear from you, we’ll guide you through the next steps.

It’s that simple!

Yes, we offer a 30-day return or exchange window. This means you can return or exchange your item within 30-days of receiving it. If it's the holiday season and you are buying an item as a gift, please let us know when you are ordering along with the gifting date, and we'll allow 30-days from the date of gifting.

For standard products; returns are free of charge if the item is unused and returned in its original packaging.

For customised items; you’ll need to cover the postage fees. 

 
If the item is personalised; you’ll need to cover the postage fees and a small an additional fee to replace or cover the monogrammed leather.

We aim to make the process as smooth as possible, and if you’re unsure about any fees, feel free to contact us for clarification!

Once we receive your returned item, we process refunds or exchanges within 48–72 hours. The same timeframe applies to cancellations, ensuring a swift resolution.

For refunds, the amount will be credited back to your original payment method. While most banks process refunds within 1–2 days, they officially state that it may take up to 21 days for the funds to appear in your account.

For exchanges, if you provide proof of postage when returning your item, we’ll begin crafting your replacement immediately—before the original item even arrives back with us. This helps expedite the process so you receive your new item as quickly as possible.

We’ll keep you updated throughout the process and are happy to assist if you have any concerns or special requests.

Yes!

You can exchange your item for a different size, colour, or style as long as it meets the return criteria: the item must be unused and returned in its original packaging.

If the item is customised or personalised, additional fees may apply for adjustments, such as replacing monogrammed leather. Simply let us know what you’d like to exchange it for when you contact us, and we’ll guide you through the process.

For standard products, return shipping is free of charge as long as the item is unused and returned in its original packaging. We provide a free return shipping to make the process as convenient as possible for you.

For customised items, customers are responsible for covering the return shipping costs. While we’re not legally obligated to accept returns on customised products, we do so because we value your satisfaction and want to ensure you have the best possible experience.

For personalised items, customers must cover the return shipping costs as well as an additional fee to replace or cover the monogrammed leather. Personalised products require extra attention to restore or adjust, so this fee helps ensure the highest quality resolution for your return or exchange.

If your item arrives damaged or defective, we’ll make it right at no cost to you.

Contact us immediately with your order number and clear photos of the issue. This helps us assess the problem and arrange how we can remedy this for you as quickly as possible.

We’ll cover all associated shipping costs and ensure the process is hassle-free. Your satisfaction and trust in our craftsmanship are our top priorities, so rest assured we’ll handle the issue with care and urgency.